Purpose of Position

Your moment to be exceptional has arrived at The Rees Hotel, Queenstown!

As one of the first points of contact for the hotel, our Guest Services Agents are guest focused and enjoy exceeding expectations.  We're looking for outstanding communication skills and impeccable grooming standards.

Work involves a variety of shifts, including days, nights, weekends and public holidays.

These are permanent roles for the upcoming season and we’re recruiting for four positions.

Please contact us for a full position description detailing key tasks and responsibilities.

Responsibilities include

• Providing guests with the services and facilities they request in a friendly, professional and responsive manner

• Meeting and greeting all guests on arrival and departure, ensuring their schedules are well-understood and well-communicated with the purpose of delighting them at every opportunity

• Performing prompt and efficient check in and check out procedures

• Offering baggage assistance to all arriving and departing guests

• Efficiently and accurately executing all guest requests, activities and restaurant bookings

• Processing, amending and invoicing accommodation reservations

• Driving hotel vehicles and ensuring guest travel/transport arrangements are in place as required

Skills, Experience and Attributes

• Two years’ relevant experience

• Current full driver licence desirable

• Passenger Endorsement Licence an advantage

• Food and beverage service experience would be beneficial

• Accommodation reservations experience would be beneficial

• Positive attitude and lots of initiative

• Superior verbal and written communication ability with an emphasis on accuracy

• A second language is highly desirable

• Enjoy working the various shifts including public holidays

Benefits and Rewards

• Full-time, permanent role

• Minimum of 30 hours per week guaranteed up to a maximum of 50 hours

• Minimum rate of pay $27.80 per hour up to a maximum of $28.50 per hour

• Great in-house benefits including duty meals, uniform and free parking

• Wellbeing initiatives including Employee Assistance Programme

• Access to promotional product training of excursions in the surrounding region

• Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme

To be considered for this position, you must hold a valid work visa to enable you to legally work in New Zealand. Applications from NZ citizens are residents are strongly encouraged.

Interested? We'd love to hear from you.

Visit our website: The Rees Hotel Queenstown | Lakefront Luxury Accommodation

Click 'Apply here' below to submit your application.